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Behavioral change
Empty Your Bucket Approach, Communication in 2 Simple Steps
How to quickly disarm a potentially volatile situation with a work colleague
Have you ever experienced a work colleague, or partner for that matter, that burst into your office, highly emotionally charged, and you could see that something was wrong, they just had a fight or they were looking to have one? They catch you on the back foot with their angry-looking demeanor, arms swinging everywhere, with possible shouting and foul language been used.
I’m sure we have all experienced this scenario, to different degrees, at some point in our professional or personal lives.
It can be very confronting having someone appear in our face, suddenly, negatively emotionally charged. What can make this situation even more volatile is if this emotional outburst is directed towards us. Now we have a fight on our hands.
We will never be able to stop our work colleagues, family, or friends from experiencing negative emotional outbursts. What we can do, is learn some techniques that will quickly disarm them, deflate the negative emotions, and bring the communication to a more manageable exchange.
